A problem with dispensing an ePrescription abroad for a Czech patient

In the event that a Czech patient arrives at your pharmacy for whom an ePrescription cannot be dispensed and a problem arises that cannot be resolved on the spot, it is possible for the pharmacist to contact the contact points below. When communicating, the following information must be provided:

• In which country the problem occurred
• Identification details of the patient for whom the medicine was prescribed (see images below):

• ePrescription identifier
• Description of the problem that occurred.

Contact details:

Hotline: +420 605 660 997

E-mail: info@nixzd.cz

After evaluating the problem, the pharmacy will be contacted with feedback via the communication channel with instructions on how to proceed.